What Is Missed Call Service?
Missed call service is a cloud-based telephony system organizations use to market products and services, conduct polls and surveys, and identify clients, among other activities. Many channels, such as social media, internet sites, offline marketing, etc., are used to promote a phone number to customers. Customers can then leave a missed call on the designated number to register for the product/service, volunteer, provide feedback, demonstrate support, or any other predetermined business or organization need.

Why Companies Use Missed Call Alert

  • Check Authenticity
  • Increase Coverage
  • 24×7 Availability
  • Automated SMS
  • No Charge to Callers
  • Better Penetration
  • Saves Time
  • Improve Brand Image
  • Automated WhatsApp
  • Daily Email Notifications
  • Integration of CRM Systems
  • Web panel

How it works?
The missed call alert process involves leveraging cloud-based infrastructure and services to manage and handle missed calls efficiently. Here's an overview of how the missed call alert process typically works in MissCallAlert:

  1. Incoming Call: A caller dials the recipient's number, but for various reasons (like the phone being switched off, out of coverage, or busy), the call doesn’t get through, resulting in a missed call.

  1. Call Routing to MissCallAlert Platform: The call is routed through the telecom network to the MissCallAlert platform rather than directly reaching the recipient's phone.
  2. Call Information Capture: The MissCallAlert system captures information about the incoming call, including the caller's number, timestamp, and any additional available details.
  3. Missed Call Event Detection: The system identifies that the call wasn’t answered or was missed by the intended recipient.
  4. Missed Call Alert Generation: Upon detecting the missed call, the MissCallAlert platform triggers an alert/notification process based on predefined settings or configurations.
  5. Notification Delivery:The platform sends a notification to the recipient, informing them about the missed call. This notification can be in various formats:
  6. SMS Alert:An SMS is sent to the recipient's registered mobile number containing details such as the caller's number and the time of the missed call.

  1. Voice Alert: Alternatively, the platform may initiate an automated call to the recipient, providing a voice message with details about the missed call.
  2. Recipient Action: Upon receiving the alert, the recipient can view the missed call details and take necessary action, such as returning the call or following up with the caller.
  3. Optional Customization: Some MissCallAlert services offer customization options, allowing businesses to configure automated responses, call back options, or integrate the missed call data into their CRM systems or databases.
  4. Analytics and Reporting: MissCallAlert platforms often provide analytics and reporting tools that track missed call statistics, call patterns, and other relevant data, enabling businesses to optimize their communication strategies.
  5. Security Measures: MissCallAlert providers implement security measures to ensure the confidentiality and integrity of call data and information transmitted through their platforms.
Overall, the cloud telephony-based missed call alert process enhances communication efficiency by promptly notifying recipients about missed calls, enabling timely follow-ups, and facilitating better engagement with caller.