Now a Days competition has increased so corporate, companies, retail chain, Online Portals etc., are requesting their clients to give theire valuable feedback based on their product or services they bought. This way Owners get real time feedback about their store / business are doing business and how many clients are happy & sad from their offerings by end of day they generate feedback rating store / business wise etc.
Using the feedback inputs companies improve their store business, client handling, to keep their clients happy by resolving their greviences the next day.Example:
A Food Retail Chain takes 2 MCA Numbers 1st. for Positive Feedback, 2nd. for Negative Feedback based on number of calls received they generate the Reports.